Are you new to ClubXiangQi?
If you are new to user, the information in this page may be useful to you. You
can find out how to login to ClubXiangQi, and how to trouble shoot common
problems that new users often encounter.
Creating an account
Before you can play, you need to create an account for yourself. ClubXiangQi
account is free. You will need a working email to create an account.
If you don't have an email account, you could register for one, say from
There are two steps in the ClubXiangQi registration. You first need to fill out
the registration form. An activation code will be sent to your email, with
which you can activate your account. Once activated, the account is ready to use.
Playing for the first time
Once you have created an account, you can use it to login. Enter the account
and password in the form in the front page, and click on the button Login. A
game window will pop up. Depending on your network connection, you are ready
to play. For more information, click on one of the instruction links on the
left panel. Click on CXQ Faq link for general instruction.
If you have a problem, please click on one of the following links that best
describe it. If you still cannot solve the problem, please visit
the Help Forum and post
your problem. Chances are someone have encountered the same problem and
could offer you a way to solve it.
I created an account (a while ago) but the server says my account does not exist. Why?
If you create an account but do not activate it within 7 days, the account will be removed. For an account that has already been activated, if you do not play for 4 months, its scores will be reset back to that of a new account, and if you do not login for 6 months, the account will be removed. Once removed, an account would be available for other people to create.
My zipcode is said to be invalid. What should I do?
Try a zipcode that is near by. New zipcodes (a few years old) may not yet
be in the database.
I don't know my zipcode. What is a zipcode anyway?
Zipcode is for users in the United States (US) only. If you are not in the US,
click on the "not in the US" link in the registration form.
I do not receive the activation code? What should I do?
It may take some time for the activation code to arrive to your mail box.
You may have to wait for at a few hours. If you want to request the activation
code again, you can enter your email in the
following page. There may also be some chance
that you misspell your email account. In that case, you need to correct
the email before you can request the activation code. Please check the next
I did not enter my email correctly. How do I fix it?
You need to login using the account and password in the registration. Once
logging in, visit the account modification page
and correct the email there. If you don't remember your account or password,
you will need to register another account.
I forgot my password. How do I retrieve it?
I do not receive the activation code. My account is said to be already activated. What's wrong?
The account has already been activated. You don't have to activate the account,
and no activation code is needed.
I am under 13 years of age. May I register?
Not at this moment. US federal regulation requires vina to obtain the
permission from minor's parents/guardians. You are recommended to ask your
parents to register, and you can then use your parents' account.
How do I protect my account from unauthorized usage?
You are strongly encourage to use a hard to guess password. You should
also protect your email from unauthorized access, as your ClubXiangQi' password
could be sent there. If someone has your password, he/she could modify your
account information and deny you access to your account.
The game window is blank. What's wrong?
You probably don't have Java Virtual Machine (JVM) installed. ClubXiangQi
software is written in Java, and you will need a JVM in your computer.
My browser does not have java virtual machine (JVM) installed. Where could I download one?
I couldn't play. I saw a message saying "Connection failed". What's wrong?
It is most likely that you are behind a firewall. A firewall is often
created by your company (but sometimes, by your government) to limit your
access to the internet. You could be able to login if you select the
firewall options before clicking on the Play button. It is also possible
that your network is just bad. In that case, try to login again later.
I keep getting "reconnected". What's wrong?
Your network connection may be poor or there maybe some network outage
in the internet backbone. It could also happen if you are using some
bandwidth demanding software (say downloading movie) or if you unknowingly
have some internet worm in your computer.
I'm using windows XP. Will I be able to play?
Window XP does not ship with Java Virtual Machine installed. You will need
to update your window XP to at least Service Pack 1 (SP1) to have JVM installed.
If you decide not to update your window XP, you can download and install the
JVM separately, see previous questions.